Can I register as an individual?
No, this competition is for company only and one of the requirements for registration is to provide PERKESO Employer Code. Nevertheless you may suggest your company to join this competition.
I have registered my company for the competition. What is the next step?
Thank you for your participation. PERKESO will contact you (via email) soon and give you the 'welcome package' which will guide you on how to proceed with the challenge, followed by sending the physical posters and flyers to your office. Next, encourage your staffs to join the challenge and start moving!
I participated in Activ@Work 2017; do I still need to create a new BookDoc user account for Activ@Work 2018?
No need, you may still sign in using the same login credentials created previously. If you forget the password, you may click on the "Forgot your password ?" link and follow the instructions to reset a new password. Once you have signed in, don't forget to enter the new promo code assigned to your company for Activ@Work 2018. Should you require any assistance, you may contact BookDoc at 1-300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm) or email@example.com
I own a small company and only have 20 staffs with me. Can I join the competition?
Yes, you can. Your company will be classified under the Micro category.
How are the points counted?
The points will be counted based on the total steps contributed by employees at the end of each month. The points will be calculated based on:
- Bronze (3000 steps and above) : 1 point
- Silver (6000 steps and above) : 3 points
- Gold/Platinum (10 000 steps and above) : 5 points
How are you able to identify my company's staff?
Every company who register for the competition will get a unique promo code. This promo code is to be entered on BookDoc app. We can then identify your staff by this promo code.
My company has more than 500 staffs. Can all of them join the competition?
Yes, definitely. However, we will only count the points based on the highest 250 staffs, referring to the steps that have been collected individually.
How can I monitor my company's ranking?
There will be leaderboard published on the Activ@Work website, and the ranking will be updated on a bi-weekly basis.
Where do I get the promo code?
PERKESO will send over the promo code together with the 'Welcome package' to your persons in charge. You may check with them for more details.
Why do I need to enter the promo code?
The promo code is intended to differentiate the participants from different competing companies. Besides, this promo code allows you to enjoy a premium membership from BookDoc for 5 months. BookDoc normal user can only claim 5 rewards each month, but with the premium membership user can claim up to 20 rewards as long as they achieve at least Bronze tier each month.
If my company participates in this competition, will my staffs also have a chance to win as well?
Yes, the employees will be competing for the top 10 "Most Activ Workers" within each category.
My company is interested to join this competition but it's already past the competition start date. Can we still join the competition?
Yes, you can still register and participate in the competition. The points will be calculated from the day your employees enter the promo code.
What do I need before using BookDoc Activ?
Compatible Device or Mobile App that can track your steps:
|Wearable Fitness Devices
||Fitbit, Garmin, Mi Fit App
||Ensure their software requirements are compatible to your smartphone.
|Fitness App (downloadable for free)
||Health (Apple), Samsung Health (Samsung), Google Fit (Other Android).
||Your smart phone must come with motion-tracking sensor.
Compatible Smart Phones:
||iOS 8 or later
||Android 4.4 or later
How do I join BookDoc Activ?
Download "BookDoc" app for FREE on the App Store or Google Play. Click the "Activ" button on the landing page and follow the instructions to sync to a fitness tracker/app.
What should I do if I forgot my password, sign in detail and wish to amend my profile?
If you forget the password, you can always click on the "Forget Password" link at Sign In page. Should you require any assistance, please contact us at firstname.lastname@example.org or 1300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm).
Why do I need to verify phone number?
Verifying phone number allows you to view the in-app rewards. We will also be able to contact you via the verified number should you require any technical support.
I'm concerned about my privacy. What are the information that BookDoc collect while tracking my steps?
How do I participate in Activ@Work 2018 representing my company?
You can participate by entering the promo code assigned to your company on the "Promotion" page within BookDoc app.
How do I get the promo code?
Please check with the person in charge in your company.
Why do I get an error message when entering the promo code?
Please ensure that the promo code entered is correct; it is also case sensitive and cannot contain any space/special characters. Should you require any assistance, please contact us at email@example.com or 1300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm).
Do I have to open BookDoc app all the time?
No. As long as you don't sign out, your device will automatically sync with BookDoc Activ. If you are signed out, your steps data might not be captured properly and thus affecting your point contribution to the company as well as your monthly tier.
My steps data do not seem to sync properly with BookDoc app. What should I do?
Please make sure you have a compatible smart phone and compatible fitness tracker/app. Should you require any assistance, please contact us at firstname.lastname@example.org or 1300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm).
How much battery life does BookDoc app consume?
Minimal; this is because we don't require you to open BookDoc app all the time to capture your steps data. You just need to make sure that you don't sign out from the app.
What should I do if I have been signed out from the app?
Click on menu bar on top left and click "Sign In". If you previously registered the user account with email, you just need to re-enter the same email followed by password to sign in. If you previously signed in using your Facebook credentials, just click the "Sign in with Facebook" button.
Does BookDoc app consume a lot of data?
Minimal; this is because we don't transmit data continuously at the background.
Will my steps data be captured properly if I don't turn on mobile data or if I travel overseas?
Minimal because we don't transmit real-time data.
The steps data will continue to capture if I don't turn on mobile data or in oversea?
No; although your phone / fitness tracker will capture your steps even without internet access, you will still need minimum internet connection to update the steps data on BookDoc app.
Why does BookDoc Activ still show 0 steps after I have synced with a fitness app/tracker?
For Apple Health: Each time when you open BookDoc app, the syncing animation will appear next to the Activ button on the landing page. Please ensure that you allow the syncing animation to finish before you close the app. Otherwise, due to security reasons on iPhone the app might not fully capture all your steps data.
For Google Fit: Sometimes there is a delay in the transmission of data from Google Fit to BookDoc app. Nonetheless, the sync is continuous and therefore the full steps data will be transmitted after some time.
For fitness tracker e.g. Fitbit or Garmin, please remember to turn on Bluetooth on your phone so that the steps data on your fitness tracker can be transmitted to its respective app. Should you require any assistance, please contact us at email@example.com or 1300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm).
What is BookDoc Activ Membership Tier?
||Average Daily Steps in a Month
||10,000 for 3 consecutive months
How do I achieve and maintain Platinum Tier?
In order to achieve Platinum Tier, you will need to maintain Gold Tier for 3 consecutive months whereby to achieve Gold Tier you need to maintain Average Daily Steps of at least 10,000 for each month.
For example, if you achieve Gold Tier for Month 1 & 2, by Month 3 if you can still maintain 10,000 Average Daily Steps, you will unlock the Platinum Tier by the end of Month 3.
To maintain the Platinum Tier, you will also need to maintain the 10,000 Average Daily Steps every subsequent month. If somehow you only achieve 7,000 Average Daily Steps on a particular month, your Tier will then become Silver. Subsequently you will need to repeat 3 consecutive months of Gold Tier again before unlocking Platinum.
What are the rewards I get to enjoy by achieving the Membership Tiers?
The list of rewards is updated from time to time; you may refer to the latest available rewards by clicking "View Rewards" on the Activ page.
When can I claim the rewards?
You will receive notification on the 1st day of the month based on the Membership Tier you achieved on the previous month. If you achieved at least Bronze Tier, you may claim the corresponding rewards in the form of e-voucher within the first 7 days of the month. The claimed e-vouchers will generally stay in the app for 30 days during which you may redeem from the merchants via online or physical outlets, depending on the Terms & Conditions.
What will happen if I miss the claiming cycle for the rewards?
You may try again on the following months as the reward claiming cycle repeats every month.
What should I do if I am unable to redeem the reward from the merchant?
Please contact us at firstname.lastname@example.org
or 1300-88-2362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm) with as much details as possible.
Aside from Activ, what other benefits does BookDoc app offer?
There are 2 other useful functions that you may find on the app's landing page, namely Search & Book and Health Info.
BookDoc Search & Book is a discovery platform for healthcare providers whereby users can search for healthcare providers by distance and availability. Besides online appointment feature, the Search & Book also integrates seamlessly with navigation & ride hailing apps, accommodation booking services as well as restaurants & attractions guide so that users can have a hassle free healthcare journey.
BookDoc Health Info is regularly updated with the latest health articles and tips curated by MIMS.